Sometimes it is necessary to reset a device to it’s factory default state, either as a diagnostic step or to ensure that all local data and configuration is removed.
If you do not know the admin password for your Polycom IP Phone, it is possible to reset the device during boot by entering it’s MAC address during the startup process.
You can find the phone’s MAC address printed on a label on the underside, located near the network sockets. See the image below for an example.
